• Jennifer


PEAK Pharma Solutions Inc. is currently recruiting on behalf of a growing Canadian pharmaceutical organization: UCB CANADA. Our client is transforming and looking for someone to lead the way. If you are experienced in leading digital transformation for organizations, you will want to part of this exciting opportunity. This position is a full-time, permanent position directly with the client. PEAK Pharma Solutions Inc. is only acting as the recruiter.

Job Brief

Our client is looking for a skilled Digital Business Transformation Lead - The Digital Business Transformation (DBT) Lead provides digital expertise in the development of omnichannel solutions through alignment to Patient Value Unit (PVU) strategy and execution of solutions across both Immunology and Neurology PVUs.

  • Lead and drive the Digital Business Transformation (DBT) agenda locally, taking ownership for the ongoing success, embedding, and knowledge transfer within Canada

  • Coordinate with International Markets (IM) to support and communicate local DBT requirements and establish closer ways of working

  • Share DBT knowledge and learnings between other Omnichannel Leads across the IM region

  • Work with and drive SME stakeholders within UCB Canada on project deliverables

This role will report to the Head of Neurology and Operations, Canada and have a dotted line to Head of Digital, IM.

Major Accountabilities

  • Lead and drive the omnichannel transformation agenda and roadmap delivery for the Canadian affiliate

  • Work closely with IM teams to communicate affiliate requirements and deliver continuous improvement for omnichannel initiatives

  • Lead the development of the strategy, plans and capabilities for embedding omnichannel

  • Support the Canadian Leadership Team drive change management and communications across the DBT program

  • Collaborate with Marketing Leads to identify various omnichannel marketing opportunities based on customer needs and insights and support in the execution of such tactics

  • Collaborate with Medical Leads and Ethics and Compliance (E&C) in ensuring adherence to compliance and accuracy of content

  • Work with Ecosystem Leads to engage the field force in execution of omnichannel tactics and communications

  • Partner with the Operational Excellence Lead to review our data and tech capabilities and to optimize the use of UCB’s Customer Relationship Management platform Veeva (ORBIT)

  • Partner with other internal stakeholders such as Finance, IT, and HR to ensure effective budget management for omnichannel tactics, and internal processes are followed

  • Provide strategic input to ensure the integration of relevant global technology capabilities (e.g., Marketing Automation, Portal)

  • Lead the business case development to inform and drive the implementation of new digital channels (e.g., portal, patient apps, etc.)

  • Convert insights, needs, and opportunity gaps throughout the customer journey into a comprehensive strategy and implementation roadmap

  • Ensure specific, measurable, actionable and time related KPIs are defined and tracked with actions defined to course correct as needed

  • Keep up to date and share learnings and best practices on emerging trends of digital solutions and pilot cutting-edge solutions for future success

  • Lead by example to ensure a culture of compliance in all digital initiatives and activities undertaken within Canada


  • University degree, health sciences or business administration preferable


  • Experienced professional (8+ years), working in pharmaceutical, tech, or financial services space with an emphasis on lading and executing omnichannel and digital solutions

  • Experience influencing leadership to drive change and business transformation

  • Experience with launching and/or bringing new products to market

  • Experience with project management and strong interpersonal skills to liaise with various stakeholders both locally and regionally


  • 5+ years of experience in driving change / digital / technology /transformation programs

  • Experience developing and implementing customer programs (not limited to healthcare)

  • Possess a strong understanding of available digital capabilities and platforms and how they can be utilized within the Biopharmaceutical industry space

  • Strong business acumen and stakeholder management skills

  • Good communication and influencing skills

  • Good project management skills, with ability to lead a complex program of work to deliver on defined outcomes

  • Good understanding of technology, data, architecture and governance

  • Strong analytical skills and data-driven thinking, highly numerate with a solid understanding of digital performance Continuous improvement mind-set

  • Proficient in Microsoft Office

  • Experience with Veeva (Salesforce) an asset

If you would like to apply for this role, please click on the link below:

Digital Business Transformation Lead - Oakville, ON

We thank everyone that applies. If we feel your qualifications suit our current opportunity, we will be in touch with you. Please keep correspondence to email at this time.

PEAK Pharma Solutions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.